How to see the Doctor
All surgeries are by appointment only. Appointments are available to be booked on the day for urgent matters and in advance for more routine things.
Routine appointments are able to be booked up to 4 weeks in advance. Information about the surgery times for individual doctors is contained over the page, and is also available on our website at www.castlemedical.co.uk.
The main surgery telephone numbers are: 01200 413535
A routine appointment is normally for a maximum of ten minutes. If you feel that your problem may take longer, it would be helpful if you inform the receptionist when making your appointment.
You may also book a limited number of routine appointments with your doctor on line. In order to do this you will need to register for the service with the reception team—please ask them to register you for EMIS Access.
You may be invited to see a Practice Nurse if you have a minor illness, as this may be more appropriate than seeing a doctor. The receptionist will advise you.
How to see the Practice Nurses
The Practice Nurses operate an appointment system. Appointments may be booked in advance. Please contact the surgery to make an appointment by using the main surgery numbers above.
Speaking to the Doctor of the Telephone
If you wish to speak to a doctor on the telephone please liaise with the receptionist to arrange a convenient time. This will usually be after morning surgery or before or after afternoon surgery.
Patients are asked to attend surgery whenever possible, as there are better facilities there for assessment and treatment. However, patients who are too ill to attend, or who are housebound, should telephone for a home visit, preferably before 10.30 am. Please give the receptionist as much information as you can, to allow doctors to prioritise their house calls. Visits are usually done after morning surgery.