The practice was inspected by the CQC on 21 January 2016 and we are delighted to confirm that we achieved an overall rating of “outstanding”. Please follow the attached link for the full report:-
http://www.cqc.org.uk/sites/default/files/new_reports/AAAF0606.pdf
This Practice plans to offer the facility for patients to view online, export, or print coded information held in their own records from 21sts March 2016.
These dates are subject to the necessary NHS GP systems and software being available to the Practice.
This Practice currently offers the facility for patients
We will publicise and promote our online services to our Practice’s patients through the Practice website, Practice waiting room leaflets, posters, and the Patient Participation Group by 31st March 2016.
All patients now have a named accountable GP who is responsible for patients overall care at the Practice. If you would like to know who your named GP is, please ask during your next consultation or at reception.
Please be aware that this does not mean you can only see your named GP. Having a named GP does not prevent you seeing any other doctor in the Practice. Your named GP will not be available at all times, and if your needs are urgent, you may need to discuss them with an alternative doctor.
When a patient expresses a preference as to which GP they have been allocated, the Practice will make reasonable efforts to accommodate this request.
New patients will be allocated and informed of their named GP when they register with the Practice.
Results
September 2015
How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely 370
Likely 41
Extremely Unlikely 9
Unlikely 0
Neither Likely or Unlikely 2
Don’t Know 4
Total 426
96% either Extremely Likely or Likely
If you wish to comment about the practice please complete the Friends and Family Test by either going to our website at www.castlemedical.co.uk or by completing a form at the reception.
Patients may also receive a text message after their visit to the practice.
Please click on Local Pharmacy Services – Patient Leaflet 2015 for further information
The practice is delighted to announce that we have recently received the Quality Practice Award from the Royal College of General Practitioners. This is a prestigious award which recognises the hard work of the whole practice team over recent months to develop and improve services to patients. The award assesses practices against a number of criteria, including: patient experience; management of illness; looking after special groups; how we learn as an organisation; and how we work as a team. We would like to thank all our staff for their hard work, and to assure our patients that we will continue to develop our services over the coming months
